ON-Line Billing services Office Ally….argh!

I recently switched from a billing service to doing my own insurance billing through an on-line billing service called Office Ally. I was informed by a colleague that it was easy and would only take a few minutes each session. In addition it would save me the 7% I was paying my billing service each month.
I have to say it hasn’t been the most efficient of transitions. Looking back I see how my initial needs were not taken into regard by the account representative I had on the phone. I felt I was clear that I needed to generate invoicing with this service yet I was not informed of the correct service to use. I began with one program only to find after completing the initial training session that I could NOT generate invoices. So I switched to a different program all together and went through that training session and proceeded to start billing insurance companies. This part was indeed easy. It seemed very intuitive and I could find all the information on-line that I needed to complete the HCFA form. After a month or so of using this program I logged into my account to start generating invoices for my clients. I can’t quite figure this one out so I schedule another training session. They are so busy I need to wait 2 weeks for this appointment. Well what do you do? So I gear myself up and make sure I have all the questions ready so I don’t waste my time and their’s when I have them on the phone.
Finally the day arrives and after about 5 minutes into the conversation we realize I have been entering the data incorrectly. I have to go back and enter in each date of service in order to generate an invoice for the treatment session. Argh!!! Granted I have only been doing minimal insurance billing as of late but it still amounts to about 80 treatment sessions that I have to go back and re-enter into the data-base. This particular trainer showed me all sorts of tricks and short-cuts that the other trainers never showed me; like how to enter in CPT and diagnostic codes in the data-base so I could access them later and how to enter in referring physician’s NPI numbers to name a couple. This sure would have been helpful in the initial training session! The basic set-up in order to save me time during each billing session.
All during this 20 minute training session that should have taken an hour I just told myself to “breathe”. There was nothing I could do about it now other than to do it right from here on out. The frustrating part about it at the end? The trainer wouldn’t even should me how to do an invoice until I had re-entered in all of my dates of service! So now I need to reschedule another appointment and wait the additional two weeks until they have enough time to see me. I wonder what will me messed up this time??